Refund Policy

We process orders very quickly but we will try our best to accommodate any changes you need to make. For any change or cancellation of your order please send us an email to hello@cocowibrand.com.

When purchasing any product at www.cocowibrand.com, you will have a period of 14 days from when we deliver the product to you to return it. Once this period has passed, returns will not be accepted.

To process your return, send us an email to hello@cocowibrand.com with your name, email, order number and the items you want to return. All products must be returned intact, unworn, with all their original labels and packaging, and adequately protected during shipping. The customer is responsible for the shipping costs generated in the return or exchange.

On the other hand, in addition to the 30 days to return the product and in accordance with Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, we will respond as manufacturing defects that manifest themselves within a period of two years from the delivery of the order.

In the case of observing any defect, you must inform us as soon as possible after you observe the anomaly, informing us in an email to hello@cocowibrand.com of the number of your order number and the problem observed. Our warranty will cover manufacturing defects. Therefore, defects or deterioration caused by external factors (accidents, wear and tear, misuse, improper handling of the product), as well as products whose original shape has been manipulated, altered or repaired by the client or by third parties not authorized by us, will be excluded.