Shipping Policy

Change of contact or delivery details

If you detect an error in the contact or delivery information that you have provided, you can notify us so that we can modify them by sending us an email to hello@cocowibrand.com

Availability

Currently the articles offered through cocowibrand.com are available to be delivered anywhere in the world. Orders will be subject to product availability: if supply difficulties occur or there are no items in stock, we will notify you when it will be available again, as well as the possibility of acquiring a product with similar characteristics and equal value or higher. If you do not want to order a replacement product or wait to receive a new stock of the requested product, we will refund the total amount paid.

Delivery

Our commitment is to deliver the products in perfect condition to the delivery address that you have provided us during the purchase process. At all times we will offer you information so that you can track the order and the time of delivery. If you want to consult all the details on prices, processes and delivery payments, you can do so in our “shipments and returns” section.

Withdrawal and modification of products

We reserve the right to withdraw any of our products from our website at any time, as well as to remove or modify materials or contents thereof, for whatever reasons, without the need for prior notice.

Delivery terms, prices and conditions

You can consult the information regarding all these processes in our section “shipments and returns”.

Cancellations, changes and returns

We process orders very quickly but we will try our best to accommodate any changes you need to make. For any change or cancellation of your order please send us an email to hello@cocowibrand.com.

When purchasing any product at www.cocowibrand.com, you will have a period of 14 days from when we deliver the product to you to return it. Once this period has passed, returns will not be accepted.

To process your return, send us an email to hello@cocowibrand.com with your name, email, order number and the items you want to return. All products must be returned intact, unworn, with all their original labels and packaging, and adequately protected during shipping. The customer is responsible for the shipping costs generated in the return or exchange.

On the other hand, in addition to the 30 days to return the product and in accordance with Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, we will respond as manufacturing defects that manifest themselves within a period of two years from the delivery of the order.

In the case of observing any defect, you must inform us as soon as possible after you observe the anomaly, informing us in an email to hello@cocowibrand.com of the number of your order number and the problem observed. Our warranty will cover manufacturing defects. Therefore, defects or deterioration caused by external factors (accidents, wear and tear, misuse, improper handling of the product), as well as products whose original shape has been manipulated, altered or repaired by the client or by third parties not authorized by us, will be excluded.