Configuration of Terms and Conditions at www.cocowibrand.com

Privacy Policy

The owner of the website www.cocowibrand.com is Cocowi Brand S.L. (hereinafter “Cocowi” or “us”), a Spanish company with CIF B-01634427, registered in the Madrid Mercantile Registry, in volume 40667, section 8, page M-721717, 1st entry, with registered address social in the street Paseo de la Castellana 102, 28046, Madrid.

You can contact us through the email hello@cocowibrand.com.

Access or use of this website implies acceptance of these general conditions, as well as any additions or modifications that we may carry out in the future. We understand that our clients are responsible for reading the general conditions of use that are in force at all times.

The conditions of use of this website are indefinite. We reserve the right to modify its content at any time without prior notice.

Use of the website, content and services

Your commitment is to use this website and its contents in a correct and lawful way in accordance with current legislation, good faith and generally accepted uses. You also agree not to take actions that may damage or disable the website, overload it or prevent other users from using it.

The violation of the rights of Cocowi or its legitimate owners over the contents of cocowibrand.com, as well as the reproduction, distribution or modification of the website or its contents and their use for commercial or advertising purposes without our prior authorization is specifically prohibited.

Intellectual and industrial property rights

Cocowi is the owner of the exploitation rights of intellectual and industrial property of this website and of all the contents included in it. Both the design of the web, the photographs, videos, logo, brand name, information and content included, as well as the design of the products that are sold here are protected by Spanish legislation on intellectual and industrial property rights to our favor.

Therefore, the total or partial reproduction of this website, the use of its contents for commercial or illegal purposes, as well as its computer processing, public communication, distribution, dissemination, modification, transformation or decompilation without our prior authorization is prohibited. You can only use the material included in this website for your personal and private use.

In the case of hyperlinks from third-party pages that lead to any of the pages of cocowibrand.com, the total or partial reproduction of the contents that are part of the web will not be allowed, nor the inclusion of false, incorrect or inaccurate information of the Cocowi content or products, as well as the use of “linking” techniques that lead the user to confusion or imply an improper use of Cocowi’s reputation or content.

We will take care of ensuring compliance with these conditions as well as the proper use of the contents included in the web, exercising all the corresponding civil and criminal actions in the event of infringement or non-compliance of these conditions by any person.

Responsibility of Cocowi

We are not responsible for possible damages of any kind that may be caused by:

In the event of any illegitimate or suspicious use of the contents of the web, we reserve the right to interrupt or deny, at any time and without prior notice, access to the web and its services to the user author of the illegitimate or suspicious use.

We are committed to applying all necessary measures to try to guarantee our visitors the absence of viruses, worms, Trojan horses and similar elements on our website. However, these measures are not infallible and, therefore, we cannot fully guarantee the absence of such harmful elements. Consequently, we will not be responsible for any damages that they may cause to our visitors.

We have also signed all the necessary contracts for the continuity of the website and we will make our best efforts so that it does not suffer interruptions, but we cannot guarantee the absence of technological failures, nor the permanent availability of the website and the services contained in it. and, consequently, we do not assume any responsibility for the damages that may be generated by the lack of availability and by the failures in the access caused by disconnections, breakdowns, overloads or drops of the network not attributable to Cocowi.

Responsibility of the user

Your commitment is to use the services of the website in accordance with the terms expressed in this Legal Notice, being responsible for not using this website or the content included in it to carry out activities contrary to the law, morality, order public and, in general, the conditions established in this legal notice. Your opinions and the activities in cocowibrand.com are your sole responsibility, without us being liable for any damages or losses arising from these actions. Come on, don’t do anything you think you could be sued for.

As a user, you are obliged not to use the website to provide services, carry out advertising or commercial exploitation activities.

All the information you provide must be truthful. You must guarantee the authenticity of all the data that you communicate as a result of completing the necessary forms for registration and access to certain services. In any case, you will be solely responsible for the false or inaccurate statements that you make and the damages caused to Cocowi Brand or to third parties due to the information you provide.

Anyone who sends communications to this website or to its owners will be responsible for their content, also with regard to their truthfulness and precision, and therefore Cocowi is not responsible for the information and content entered by third parties. However, and in compliance with the provisions of art. 11 and 16 of Law 34/2002, on Services of the Information Society and Electronic Commerce, COcowi is made available to all users, authorities and security forces to actively collaborate in the withdrawal or where appropriate blocking of all those contents that could affect or contravene national or international legislation, third party rights or morality and public order. In the event that you consider that there is any content on the website that could be subject to this classification, we ask that you notify us immediately.

Personal information

Any data that we have of yours, obtained through your registration to our newsletters or through the purchase of products, will be incorporated into a file owned by Cocowi in order to give you a correct service regarding the products purchased, carry out statistical studies that allow design improvements in the services and products we offer, as well as to keep you informed of news, products and services related to cocowibrand.com.

Any data that we have of yours, obtained through your registration to our newsletters or through the purchase of products, will be incorporated into a file owned by Cocowi in order to give you a correct service regarding the products purchased, carry out statistical studies that allow design improvements in the services and products we offer, as well as to keep you informed of news, products and services related to cocowibrand.com.

At any time you can exercise the right to rectify, cancel or oppose the processing of your personal data by sending us an email to hello@cocowibrand.com.

We undertake to adopt all technical, organizational and security measures that guarantee the basic objectives in terms of confidentiality, integrity and availability of your personal data information to avoid its alteration, loss, treatment or unauthorized access, in accordance with the provisions of current regulations for the protection of personal data and other applicable legislation.

Whenever it is necessary to enter personal data, we will assume that you guarantee that you are over 14 years old and that you will provide us with truthful and lawful information, reserving the right to exclude you from our services in the event that you provide us with false information.

We inform you that we are users of the Mailchimp platform and that your data will be transferred to the US in order to provide the service of processing your personal data, understanding that you authorize us to do so unless you expressly notify us by email to hello@cocowibrand.com .

The use of the website and your personal data and that of the rest of our users for the sending of advertising or commercial communications, for the emission of messages for advertising purposes or for the collection of data for the same purpose, is absolutely prohibited. Both the sending of spam and any fraud or abuse are activities punishable by law and, if they occur, we will refer them to the corresponding authorities.

Credit card information

To ensure the maximum security of your data, we will not store any of the data of the debit or credit card that you use to pay for a product. At the time of processing the order, the card data will be transmitted in a totally secure and encrypted way to the payment gateway with which we work, which will be in charge of carrying out the transaction with the bank, complying with the most advanced requirements in terms of security in commercial transactions over the internet.

Cookies

Cookies are small files that are stored on your computer to facilitate the proper functioning of the use of the website and the purchase process. The cookies that are automatically installed on your computer do not provide us with information about you or any other personal data; They cannot read data from your computer or from the cookies of other websites that are also installed on your computer. If you wish, you can configure your browser to notify you on the screen that a cookie is going to be installed, or even if you do not receive any cookie, which will not prevent you from accessing the information contained in cocowibrand.com. In the event that you modify the options related to cookies, we will not be responsible for problems and errors in the operation of the website and the purchase process that may arise from changing the configuration of cookies. To change the cookie settings, you must consult the documentation of the browser you use and follow its instructions.

Terms of sale

The conditions of sale establish a legally binding agreement between you and us, protecting your right as a customer and ours as a company. It would be interesting if you read these conditions before making any payment.

Orders

Placing an order on cocowibrand.com implies acceptance of prices, product descriptions and general conditions of sale. Your commitment is to provide us with true and valid data such as your email address, postal address and other necessary data to correctly process your order and to be able to contact you if necessary. Otherwise, we will not be able to process your order correctly. By placing an order at cocowibrand.com you also guarantee that you are fully authorized to use the debit or credit card that you provide to make the payment. We may need to contact you to verify some of the information you have provided us.

Order and invoice confirmation

Once the order has been placed and the payment confirmed, we will send you a confirmation of your purchase by email, in which you can find attached an order receipt. If you can’t find it in your inbox, remember to check your junk mail box or, if you use gmail and it appears in the “promotions” tab, you can drag it to the “main” tab to make it easier for you to access to the information we send you.

If you want to request an invoice, you must let us know by sending an email to hello@cocowibrand.com, including your order number so that we can easily locate it and issue the corresponding invoice.

Change of contact or delivery details

If you detect an error in the contact or delivery information that you have provided, you can notify us so that we can modify them by sending us an email to hello@cocowibrand.com

Availability

Currently the articles offered through cocowibrand.com are available to be delivered anywhere in the world Orders will be subject to product availability: if supply difficulties occur or there are no items in stock, we will notify you when it will be available again, as well as the possibility of acquiring a product with similar characteristics and equal value or higher. If you do not want to order a replacement product or wait to receive a new stock of the requested product, we will refund the total amount paid.

Delivery

Our commitment is to deliver the products in perfect condition to the delivery address that you have provided us during the purchase process. At all times we will offer you information so that you can track the order and the time of delivery. If you want to consult all the details on prices, processes and delivery payments, you can do so in our “shipments and returns” section.

Withdrawal and modification of products

We reserve the right to withdraw any of our products from our website at any time, as well as to remove or modify materials or contents thereof, for whatever reasons, without the need for prior notice.

Product prices

The prices of each product will be published at all times on cocowibrand.com. This price will include VAT. The price of the shipping costs will be indicated in the final phase of the purchase process, when selecting the country or place of delivery. The price must be paid in full at the time of purchase.

Although we reserve the right to modify the price of the products for sale on cocowibrand.com, the price that we charge or reimburse you will be the one that was published in the product file at the time of purchase.

Payment

The payment of the orders can be made through the following methods: debit or credit card Visa, Mastercard or American Express, and Paypal.

We reserve the right to modify, add or eliminate payment methods, without the user being able to make claims for this reason. If you want to buy and cannot find a payment method adjusted to your interest, send us an email to hello@cocowibrand.com so that we can study a way to make the payment.

The card is charged in real time through our payment gateway, once the veracity of the data has been verified by the corresponding financial institution. We will not be responsible in the event that the issuing entity of your credit or debit card does not authorize the payment, as well as we are not responsible for possible computer failures that have their cause in financial entities or in their payment platforms.

Likewise, we reserve the right to take the measures that we consider appropriate, including the cancellation of the order, the collection of any additional surcharge or the blocking of any user. In case of observing suspicious or fraudulent activities.

Delivery terms, prices and conditions

You can consult the information regarding all these processes in our section “shipments and returns”.

Cancellations, changes and returns

We process orders very quickly but we will try our best to accommodate any changes you need to make. For any change or cancellation of your order please send us an email to hello@cocowibrand.com.

When purchasing any product at www.cocowibrand.com, you will have a period of 14 days from when we deliver the product to you to return it. Once this period has passed, returns will not be accepted.

To process your return, send us an email to hello@cocowibrand.com with your name, email, order number and the items you want to return. All products must be returned intact, unworn, with all their original labels and packaging, and adequately protected during shipping. The customer is responsible for the shipping costs generated in the return or exchange.

On the other hand, in addition to the 30 days to return the product and in accordance with Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, we will respond as manufacturing defects that manifest themselves within a period of two years from the delivery of the order.

In the case of observing any defect, you must inform us as soon as possible after you observe the anomaly, informing us in an email to hello@cocowibrand.com of the number of your order number and the problem observed. Our warranty will cover manufacturing defects. Therefore, defects or deterioration caused by external factors (accidents, wear and tear, misuse, improper handling of the product), as well as products whose original shape has been manipulated, altered or repaired by the client or by third parties not authorized by us, will be excluded.

Written communications and notifications

Although the applicable regulations usually require that part of the communications that we maintain with you be made in writing, the use of cocowibrand.com implies the acceptance that the communications with you take place mostly through email: all relevant information or notification that we need to communicate to you will be done through the contact email that you have provided us, fulfilling the same requirements as if they were made in writing on paper.

In any case, we reserve the right to send you information or communications to the postal address that you have provided when placing the order.

For your part, you can request any information, ask us any questions or send us your comments, suggestions or incidents by sending us an email to hello@cocowibrand.com. We try to respond to all emails that reach us within approximately 48 hours.

Nullity or ineffectiveness of the clauses

If any clause of those included here is declared totally or partially null, it will only affect that provision. The rest of the conditions will remain in force.

Modification or end of products or services

We reserve the right to modify, suspend, withdraw or terminate the sale of products as well as the contents of cocowibrand.com, partially or totally, at any time, and without prior notice to users of the website.

Likewise, we may temporarily suspend access to the website for maintenance, repair or improvement without prior notice.

We reserve the right to cease to exist without prior notice and despite the secondary effects that this may cause on our army of faithful.

These conditions will be governed by Spanish law.

For all those issues that may arise due to interpretation, execution or eventual breach of these conditions of use, the user, regardless of the place where any dispute arises, will submit to the jurisdiction and jurisdiction of the courts and tribunals of Madrid .