Legal

Privacy Policy

The owner of the website www.cocowibrand.com is Cocowi Brand SL (hereinafter "Cocowi" or "we"), a Spanish company with CIF B-01634427, registered in the Mercantile Registry of Madrid, in volume 40667, of section 8, sheet M-721717, entry 1, with registered office at Calle Paseo de la Castellana 102, 28046, Madrid.

You can contact us through the email hello@cocowibrand.com .

Access or use of this website implies acceptance of these general conditions, as well as any additions or modifications that we may carry out in the future. We understand that our clients are responsible for reading the general conditions of use that are in force at all times.

The conditions of use of this website are indefinite. We reserve the right to modify its content at any time without prior notice.

Use of the website, contents and services

Your commitment is to use this website as well as its contents in a correct and lawful manner in accordance with current legislation, good faith and generally accepted uses. You also agree not to carry out actions that may damage or disable the website, overload it or prevent other users from using it.

It is specifically prohibited the violation of the rights of Cocowi or its legitimate owners on the contents of cocowibrand.com, as well as the reproduction, distribution or modification of the web or its contents and its use for commercial or advertising purposes without our prior authorization. .

Intellectual and industrial property rights

Cocowi is the owner of the rights to exploit the intellectual and industrial property of this website and all the contents included in it. Both the design of the web, the photographs, videos, logo, brand name, information and content included, as well as the design of the products sold here are protected by Spanish legislation on intellectual and industrial property rights to our favor.

Therefore, the total or partial reproduction of this website, the use of its contents for commercial or illegal purposes, as well as its computer processing, public communication, distribution, dissemination, modification, transformation or decompilation without our prior authorization are prohibited. You can only use the material included in this website for your personal and private use.

In the case of hyperlinks from external pages that lead to any of the cocowibrand.com pages, the total or partial reproduction of the contents that are part of the web will not be allowed, nor will the inclusion of false, incorrect or inaccurate information about the Cocowi content or products, as well as the use of "linking" techniques that confuse the user or involve undue use of Cocowi's reputation or content.

We will take care of ensuring compliance with these conditions as well as the proper use of the contents included in the web, exercising all the corresponding civil and criminal actions in case of infraction or breach of these conditions by any person.

Cocowi's responsibility

We are not responsible for possible damages or losses of any nature that may be caused by:

In the event of any illegitimate or suspicious use of the contents of the web, we reserve the right to interrupt or deny, at any time and without prior notice, access to the web and its services to the user who is the author of the illegitimate or suspicious use.

We undertake to apply all necessary measures to try to guarantee our visitors the absence of viruses, worms, Trojan horses and similar elements on our website. However, these measures are not infallible and, therefore, we cannot fully guarantee the absence of these harmful elements. Consequently, we will not be responsible for the damages that they may cause to our visitors.

Likewise, we have signed all the necessary contracts for the continuity of the website and we will make our best efforts so that it does not suffer interruptions, but we cannot guarantee the absence of technological failures, nor the permanent availability of the website and the services contained in it. and, consequently, we do not assume any responsibility for damages that may be generated by the lack of availability and by failures in access caused by disconnections, breakdowns, overloads or network outages not attributable to Cocowi.

User responsibility

Your commitment is to use the services of the website in accordance with the terms expressed in this Legal Notice, being responsible for not using this website or the contents included in it to carry out activities contrary to law, morality, order public and, in general, the conditions established in this legal notice. Your opinions as well as the activities on cocowibrand.com are your sole responsibility, and we cannot be held responsible for any damages or losses derived from these actions. Come on, don't do anything for which you think you could be sued.

As a user you agree not to use the web for the provision of services, the performance of advertising activities or commercial exploitation.

All the information you provide must be truthful. You must guarantee the authenticity of all the data that you communicate as a result of completing the necessary forms for registration and access to certain services. In any case, you will be solely responsible for any false or inaccurate statements you make and for any damages caused to Cocowi Brand or to third parties due to the information you provide.

Anyone who sends communications to this website or its owners will be responsible for their content, also with regard to their veracity and precision, therefore Cocowi is not responsible for the information and content introduced by third parties. However, and in compliance with the provisions of art. 11 and 16 of Law 34/2002, on Services of the Information Society and Electronic Commerce, COcowi makes itself available to all users, authorities and security forces to actively collaborate in the withdrawal or, where appropriate, blocking of all those contents that could affect or contravene national or international legislation, rights of third parties or morality and public order. In the event that you consider that there is any content on the website that could be susceptible to this classification, please notify us immediately.

Personal information

Any data that we have about you, obtained through your registration to our newsletters or through the purchase of products, will be incorporated into a file owned by Cocowi in order to give you a correct service in terms of the products purchased, carry out statistical studies that allow design improvements in the services and products we offer, as well as to keep you informed of news, products and services related to cocowibrand.com.

These data will be shared with the logistics company exclusively for the shipment of the products, which will treat them in accordance with their terms and conditions.

At any time you can exercise the right to rectify, cancel or oppose the processing of your personal data by sending us an email to hello@cocowibrand.com .

We undertake to adopt all technical, organizational and security measures that guarantee the basic objectives in terms of confidentiality, integrity and availability of your personal data to prevent its alteration, loss, treatment or unauthorized access, in accordance with the provisions of current regulations on the protection of personal data and other applicable legislation.

Whenever it is necessary to enter personal data, we will assume that you guarantee that you are over 14 years of age and that you will provide us with truthful and lawful information, reserving the right to exclude you from our services in the event that you provide us with false information.

We inform you that we are users of the Mailchimp platform and that your data will be transferred to the US in order to provide the service of processing your personal data, understanding that you authorize us to do so unless you expressly notify us by email to hello@cocowibrand.com .

The use of the website and your personal data and that of the rest of our users for sending advertising or commercial communications, for issuing messages for advertising purposes or for collecting data for the same purpose is absolutely prohibited. Both sending spam and any fraud or abuse are activities punishable by law and, if they occur, we will refer them to the appropriate authorities.

Credit card information

To guarantee the maximum security of your data, we will not store any of the debit or credit card data that you use to pay for a product. At the time of processing the order, the card data will be transmitted in a totally secure and encrypted way to the payment gateway with which we work, which will be in charge of carrying out the transaction with the bank, complying with the most advanced requirements in terms of Security in commercial transactions through the Internet.

cookies

Cookies are small files that are stored on your computer to facilitate the proper functioning of the use of the web and the purchase process. The cookies that are automatically installed on your computer do not provide us with information about you or any other personal data; nor can they read data from your computer or from cookies from other websites that are also installed on your computer. If you wish, you can configure your browser to notify you on the screen that a cookie is going to be installed, or even not to receive any cookies, which will not prevent access to the information contained in cocowibrand.com. In the event that you modify the options related to cookies, we will not be responsible for the problems and errors in the operation of the website and the purchase process that may arise from changing the cookie settings. To change the configuration of cookies you must consult the documentation of the browser you use and follow its instructions.

Terms of sale

The conditions of sale establish a legally binding agreement between you and us, protecting your rights as a customer and ours as a company. It would be interesting for you to read these conditions before making any payment.

Order

Placing an order at cocowibrand.com implies acceptance of prices, product descriptions and general conditions of sale. Your commitment is to provide us with true and valid information such as your email address, postal address and other information necessary to correctly process your order and to be able to contact you if necessary. Otherwise, we will not be able to process your order correctly. When placing an order at cocowibrand.com you also guarantee that you are fully authorized to use the debit or credit card that you provide us to make the payment. We may need to contact you to verify any of the information you have provided to us.

Order confirmation and invoice

Once the order has been placed and payment confirmed, we will send you a confirmation of your purchase by email, in which you will find an order receipt attached. If you can't find it in your inbox, remember to check your spam folder or, if you use gmail and it appears in the "promotions" tab, you can drag it to the "main" tab to make it easier for you to access to the information we send you.

If you want to request an invoice, you must let us know by sending us an email to hello@cocowibrand.com , including your order number so that we can easily locate it and issue the corresponding invoice.

Change of contact or delivery details

If you detect an error in the contact or delivery information that you have provided us, you can notify us so that we can modify them by sending us an email to hello@cocowibrand.com

Availability

Currently the items offered through cocowibrand.com are available for delivery anywhere in the world. Orders will be subject to product availability: if there are supply difficulties or there are no items left in stock, we will notify you when it will be available again, as well as the possibility of purchasing a product with similar characteristics and equal or equal value. superior. If you do not want to order a substitute product or wait to receive new stock of the requested product, we will refund the full amount paid.

Delivery

Our commitment is to deliver the products in perfect condition to the delivery address that you have provided us during the purchase process. At all times we will offer you information so that you can track the order and the time of delivery. If you want to see all the details about prices, processes and delivery payments, you can do so in our "shipping and returns" section.

Withdrawal and modification of products

We reserve the right to withdraw any of our products from our website at any time, as well as to remove or modify materials or contents thereof, for whatever reason, without the need for prior notice.

product prices

The prices of each product will be published at all times on cocowibrand.com. This price will include VAT. The price of shipping costs will be indicated in the final phase of the purchase process, when selecting the country or location of delivery. The price must be paid in full at the time of purchase.

Although we reserve the right to modify the price of the products for sale on cocowibrand.com, the price that we charge or refund will be the one that was published in the product file at the time of purchase.

Pay

Payment for orders may be made through the following methods: Visa, Mastercard or American Express debit or credit card, and Paypal.

We reserve the right to modify, add or eliminate payment methods, without the user being able to make claims for this reason. If you want to buy and can't find a payment method adjusted to your interest, send us an email to hello@cocowibrand.com so we can study a way to make the payment.

The card is charged in real time through our payment gateway, once the veracity of the data has been verified by the corresponding financial institution. We will not be responsible in the event that the issuer of your credit or debit card does not authorize the payment, nor are we responsible for possible computer failures that are caused by financial institutions or their payment platforms.

Likewise, we reserve the right to take the measures we deem appropriate, including the cancellation of the order, the collection of any additional surcharge or the blocking of any user. In case of observing suspicious or fraudulent activities.

Deadlines, prices and shipping conditions

You can consult the information related to all these processes in our "shipments and returns" section.

Cancellations, changes and returns

We process orders very quickly but we will try to do our best to accommodate any changes you need to make. For any change or cancellation of your order please send us an email to hello@cocowibrand.com .

When purchasing any product at www.cocowibrand.com you will have a period of 14 days from when we deliver the product to return it. Once that period has passed, returns will not be accepted.

To process your return, send us an email to hello@cocowibrand.com with your name, email, order number and the items you want to return. All products must be returned intact, unworn, with all their original labels and packaging, and adequately protected during shipment. The customer is responsible for the shipping costs generated in the return or exchange.

On the other hand, in addition to the 30 days to return the product and in accordance with Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, we will respond manufacturing defects that appear within a period of two years from the delivery of the order.

In the case of observing any defect, you must inform us as soon as possible after you observe the anomaly, informing us in an email to hello@cocowibrand.com of your order number and the problem observed. Our warranty will cover manufacturing defects. Therefore, defects or deterioration caused by external factors (accidents, wear, misuse, improper handling of the product) will be excluded, as well as products whose original shape has been manipulated, altered or repaired by the client or by third parties not authorized by us. .

Written Communications and Notices

Although the applicable regulations usually require that part of the communications that we maintain with you be made in writing, the use of cocowibrand.com implies the acceptance that the communications with you occur mostly through email: all relevant information or notification that we need to communicate to you will be done through the contact email that you have provided us, fulfilling the same requirements as if they were done in writing on paper.

In any case, we reserve the right to be able to send you information or communications to the postal address that you have provided us when placing the order.

For your part, you can request any information, ask us any questions or send us your comments, suggestions or incidents by sending us an email to hello@cocowibrand.com . We try to respond to all emails that reach us within approximately 48 hours.

Nullity or ineffectiveness of the clauses

If any of the clauses included here were declared totally or partially void, it will only affect that provision. The rest of the conditions will remain in force.

Modification or end of products or services

We reserve the right to modify, suspend, withdraw or terminate the sale of products as well as the contents of cocowibrand.com, partially or totally, at any time, and without the need for prior notice to website users.

Likewise, we may temporarily suspend access to the web without prior notice to carry out maintenance, repair or improvement tasks.

We reserve the right to cease to exist without prior notice and despite the side effects that this may cause in our army of faithful.

These conditions will be governed by Spanish law.

For all those questions that may arise due to the interpretation, execution or possible breach of these conditions of use, the user, regardless of the place where any dispute arises, will submit to the competence and jurisdiction of the courts and tribunals of Madrid. .