Shipping Policy

Change of contact or delivery details

If you detect an error in the contact or delivery information that you have provided us, you can notify us so that we can modify them by sending us an email to hello@cocowibrand.com

Availability

Currently the items offered through cocowibrand.com are available for delivery anywhere in the world. Orders will be subject to product availability: if there are supply difficulties or there are no items left in stock, we will notify you when it will be available again, as well as the possibility of purchasing a product with similar characteristics and equal or equal value. superior. If you do not want to order a substitute product or wait to receive new stock of the requested product, we will refund the full amount paid.

Delivery

Our commitment is to deliver the products in perfect condition to the delivery address that you have provided us during the purchase process. At all times we will offer you information so that you can track the order and the time of delivery. If you want to see all the details about prices, processes and delivery payments, you can do so in our "shipping and returns" section.

Withdrawal and modification of products

We reserve the right to withdraw any of our products from our website at any time, as well as to remove or modify materials or contents thereof, for whatever reason, without the need for prior notice.

Deadlines, prices and shipping conditions

You can consult the information related to all these processes in our "shipments and returns" section.

Cancellations, changes and returns

We process orders very quickly but we will try to do our best to accommodate any changes you need to make. For any change or cancellation of your order please send us an email to hello@cocowibrand.com .

When purchasing any product at www.cocowibrand.com you will have a period of 14 days from when we deliver the product to return it. Once that period has passed, returns will not be accepted.

To process your return, send us an email to hello@cocowibrand.com with your name, email, order number and the items you want to return. All products must be returned intact, unworn, with all their original labels and packaging, and adequately protected during shipping. The customer is responsible for the shipping costs generated in the return or exchange.

On the other hand, in addition to the 30 days to return the product and in accordance with Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, we will respond manufacturing defects that appear within a period of two years from the delivery of the order.

In the case of observing any defect, you must inform us as soon as possible after you observe the anomaly, informing us in an email to hello@cocowibrand.com of your order number and the problem observed. Our warranty will cover manufacturing defects. Therefore, defects or deterioration caused by external factors (accidents, wear, misuse, improper handling of the product) will be excluded, as well as products whose original shape has been manipulated, altered or repaired by the client or by third parties not authorized by us. .